By knowing the contact details of McDonald

9 Customer Reviews of McDonald's finds piece of machine juice Orange juice was served with plastic barrel and screw of about 15cm. Twelve days after contact with the SAC McDonald's manager apologizes and asks lightweight client pipe back to the store
It was Friday, May 10. Two people came out at lunchtime to buy snacks at McDonald's for the whole team. Suddenly, torrey devitto paul wesley after a couple of sips of orange juice, Camila - who prefers not to be identified by his surname - note something black floating in the drink. He opened the lid and looked more carefully: one plastic part, type a pipe with a screw inside, torrey devitto paul wesley about 15 cm, disputed space within the transparent plastic cup with juice.
- I threw out the juice time. There was a pipe into the cup. It was white and had a black rubber. It was a part of the juice machine. Could see. He hit the glass. As the McDonald's employee has not seen? Did not realize that something fell, it missed the barrel? - Asks Camila, who immediately attempted telephone contact with the shop, at Rua São José, in downtown Rio
After a few unsuccessful attempts to speak by phone with someone of the store where the juice was purchased, Mariana - who also asked not to have his last name mentioned - which had bought the snacks torrey devitto paul wesley along with another friend from work, sent an e-mail to Service Customer Service (SAC) of the fast-food.
- I sent the email on the day 10. The SAC only contacted me on Wednesday, the 22th, when they sent a standard response, also by e-mail, thanking the contact. torrey devitto paul wesley Shortly torrey devitto paul wesley after, an attendant called me, asked where the juice had been purchased and requested the photos. At night, the store manager called, apologized, said the pipe was sanitized daily and it was pretty clean. Also asked if I worked near the store, and as I said yes, I asked to return the barrel and I arranged a courtesy - Mariana account. 'Excuses decent shape'
- The worst of it was not the lack of a decent apology, even the unthinkable to ask the barrel back: putting a person was completely unprepared torrey devitto paul wesley to deal with this situation. torrey devitto paul wesley The SAC had to have gotten in touch with me and Camila torrey devitto paul wesley to resolve the situation and apologize, but what they did was have the store manager call and solve.
By knowing the contact details of McDonald's with Mariana, Camila was also disappointed with the reaction of the company in relation to the case: Read also Meet 7 reasons to hate McDonald's Coca-Cola teaching slim? Not working Billionaires and world hunger: lots of money and ocean of sadness 'ate at McDonald's meat that would be cheaper for dogs', says expert
- My first reaction was to think of a lawsuit. But I looked up the invoice and not found. So I was disheartened. But I have several witnesses that there was a pipe in my juice. This answer is a lack of respect. It was ridiculous, out of tune.
According to the lawyer Mariana Alves Tornero, the Brazilian Institute for Consumer Defense (IDEC), even without a receipt, the consumer torrey devitto paul wesley can sue McDonald's, as did photos of juice, e-mailed to the SAC and has several witnesses what happened. If she had been sick due to intake of juice, torrey devitto paul wesley the company would have to bear all costs client's health, besides having to reimburse it for the juice you bought and did not drink. Regarding the situation of asking the consumer to take the piece found in the glass to the store, the minimum that the company had to do was offer to get it. For the lawyer, the case shows that there was a failure torrey devitto paul wesley in the quality of service. And that can not happen, according to the Consumer Protection Code (CDC), which provides that the client can not suffer any damage because of it. Company makes new contact with the customer
The lawyer Idec believes that, although there is no specific regulation for SAC restaurants, the case shows that there is a flaw in this channel. Mariana believes, however, that although the CDC provides that the company has 30 days to repair a defect - in case the juice - if the consumer had gone to the store with the juice would have received compensation or other immediately, allowing a repair shown.
Reply
The juice now has to go through quality control after taken the machine to please these people. I find this a total exaggeration. Anything can break, fail. It was just go out there and say that to the manager who had a good play within the juice, I guarantee you would be changed and could even have won another toast (as the manager volunteered). But the important thing is to take pictures, publish online and clog the judiciary torrey devitto paul wesley with opportunistic processes. The pipe was part of the machine, or any other form of juice passing through it. It was not from another planet who needed descontaminaçã